We wanted to send along our thanks and appreciation for your professional service and prompt addressing of our concerns.  We received our Oeuf Perch bunk in plenty of time to coordinate a Christmas surprise which entailed a massive effort to set-up the bed during the night and transfer our sleeping children into the bed before Christmas morning.  We're pleased to say we managed to pull it off and the bed was a huge hit.  The Perch bunk bed is all we hoped for, and looks great in their room. Definitely a timeless addition to the kids' bedroom furnishings.
Thanks again for your courteous service.
Shaun & Michelle


I would first like to say that I really appreciate the excellent level of customer service!! :) I'm 6 months pregnant, so, a few weeks isn't going to be a problem at all!!!  Thanks so so much for the follow up, and I am happy to have purchased from a Canadian Store as opposed to buying from Dwell directly.

Thanks again, and looking forward to the package! 



Thank you so much for your efforts. I just placed our order for the bed and headboard. I wanted to express our gratitude to yourself and the business for making it a pleasurable experience to deal with an online retailer. Living in Whitehorse our options are severely limited and most online retailers seem to write us off as a remote location not worth doing business with. I will be placing future orders with your company and will be sure to tell all of my design savvy friends in the north of your commitment to excellent customer service.

Gratefully yours.



Thank you. Everything arrived in good order and very FAST!  I am really impressed at your speedy and friendly service.  Thanks again.


I just want to send a quick note to say thank you. We have received the crib and conversion kit, it is absolutely gorgeous! Thank you so much for looking after our order and making sure they arrived so quickly. We will definitely recommend your site to any of our friends! 



Hi, we received everything today.  It’s awesome.  Thanks for the great service and a cool product.



Hi guys 


Your support on this has been unbelievable and we're simply blown away by the offer to keep the first unit. I am sure we can put it to some use or - in the spirit of the season - donate it to one of our charities.


Again, we couldn't possibly be more impressed by the degree to which you've taken care of us. We can't wait to deal with you again - you've got some lovely things on your website...especially rugs!


Merry Christmas and all the best for 2012






Recently purchased a Gus Annex Credenza on line and to my delight received it within 10 days Thanks for your exceptional service. 



''I recently ordered a table & 8 chairs (LAX Mash Studios).  They arrived today, less than 2 weeks after ordering.  And I am in love!  It is truly a gorgeous set & was so well protected on delivery & can't say enough about how beautiful it looks in my home!

I wanted to thank you for your amazing support - email & phone.  It is so great to see a Canadian site with amazing product and exceptional service.  I will spread the word & I will order again!

Thanks & best to all of you at Karibou,"


''We have received our order.  Thank you for your attention and your service.  I will not hesitate to order from you in the future. 

Have a great holiday season.


“Quick note to let you know I am loving my purchase and am already passing your site around amongst friends.

Love the 'about us' section of your site. Particularly the part about defining CDN style. Nicely done!”

"I just wanted to let you know how impressed I've been with your customer service. This is the second time I've ordered from your company, and I'm sure it won't be the last."


''I would also like to extend a personal thank you because you have not only shown me excellent customer service but also been a delight to talk to as well. I love your site and I will be recommending it to everyone I know.''


''I just found your site and I am soooo happy!   So stoked to find the Ecotots Bookcase.  Two Canadian chicks too - wicked...you guys have  awesome stuff - excellent site idea and love, love, love the free shipping - Thanks and have a good one!'' 


''I just received the Dwell Transportation Weekender and Case and am so thrilled!  I would just like to thank u for the great customer service and beautiful products you provide.  I will definitly be a long time customer!''


''I'm so happy to be able to support both you and Carole and shop from such a great Canadian webstore. I really appreciate that you've made these great labels so much more accessible to Canadians.''


''We are very pleased with our purchase. It arrived very quickly and no duties were charged.  We will recommend your website to our friends.  Thanks!''


''It is wonderful to see that such a cool online business exists in Canada (and is based in Ottawa! no less)  You have been great and we would not hesitate in recommending or shopping at Modern Karibou again.''


''I'm really impressed with your customer service.  Please come to the West Coast and open up a store.  The kind of products you offer would go over big here.''


''Once again your products and service did not disappoint. I look forward to perusing your "New Arrivals" section as you add additional DwellStudio and notNeutral products.''


''Nikola is enjoying his high chair every day for a few minutes, so hopefully next month when he starts with solid food he will be ready. It is really a lovely product and both, Zarko and I are very happy with our choice. As well, we are happy that I found you and Carole. Thank you very much for your time and effort. Buying from you was such a pleasant experience.
Happy holidays and good luck with your business. We definitely need more people like you two.''
Best wishes,

''Great product, great service.  Just wanted to let you know that I have been completely satisfied with both the products I have purchased (HiLo Chair x 2) and the service on the website. My first order would not go through the website and I was able to speak with a human person on the phone immediately who took my order in a friendly and professional manner. I loved the HiLo Chair so much for my toddler, I purchased another one for my infant. It arrived 2 business days after I ordered it, and like the first one, was complete in the package and easy to put together. I have recommended both the HiLo Chair to anyone who will listen and have nothing but high praise for Modern Karibou as well. Good work. I'll be checking out your website for product in the future.''


''I've been waiting anxiously to get that beautiful Vers Audio radio!

Thank you for shipping it so fast! On your website, there was a note saying it could be 2-3 weeks before shipping. And today, bam! I get it shipped the same day!


Can't wait to get my package!!!''

Thank you,


''Wow.  Thank you for the truly unbelievable customer service!!!  It is SO rare these days. 

We look forward to the chance to purchase other items from your site in the future.''

With sincere appreciation,

''I cannot believe how quick my order was processed and delivered. Thank you for the excellent service!''


''Your website is very impressive and very user friendly!''


''Just for your info. A lady who works for me raves about the Bloom Highchair, she did say that washing that fabric is easy and looks good all the time.  Thank you for the prompt service and I will recommend this site to others!! ''


I just wanted you to know that I received my package today.  I haven't opened it yet because I work with my husband, so I'll have to wait until I can lock myself in the bedroom at home :)  I'm delighted to have it for Christmas though...thank you for taking such good care of me.  I will definitely be a future Modern Karibou customer!

I thought I would drop a quick line to say how much I love your site. Your products are lovely and I am sure I will back! And to think you are just down the road in Ottawa...


Thanks so very much for your patience and assistance. Great news about the nano chair sale.

Extremely good customer service at Modern Karibou!

Many thanks and have a great day!

Our Gus Modern table was delivered yesterday and we were able to assemble it easily.  It looks great, thank you for all your help.  We’ll definitely be shopping with you again.

Best wishes,


Thank you very much for your help. Your prompt attention and resolution to this issue is entirely uncommon in Internet retail (at least in my experience). Vers is fortunate to have such a responsible retailer representing their products. 


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